policies

Confidentiality

jay andrews salon & spa is dedicated to keeping all personal and medical information confidential and well-secured.

Please Note

Special attention and careful draping for privacy, comfort, and relaxation are observed during all body treatment and body massage services.

Please be aware that we do not have accommodations for young children. Also, children are not permitted in the spa area, please arrange for childcare prior to visit.

We ask that you maintain quiet conversations in all areas of the Spa and turn off cell phones.

Gift certificates expire 5 years from date of purchase. After 12 months of inactivity a maintenance fee will be charged based on the amount of the initial value. After 3 years of inactivity card is deemed abandoned".

We suggest that you arrive 10 minutes before your appointment. If you are a first time client a guest profile will be completed when you arrive.

Cancellations

If you cannot make your appointment, please call 24 hours prior to your scheduled time to avoid any service charges. Cancellations of less than 24 hours will be charged a 50% fee; gift certificates will be reduced to half value. No shows will be charged 100% fee. Thank you for your cooperation.

Late arrivals: we regret that late arrivals will not receive an extension of scheduled service times & will be responsible for full service fees.

Special Considerations

Prices do not include gratuities (unless noted), and are subject to change without notice.

The salon is not responsible for lost or stolen articles.

Also, we are unable to perform spa treatments on clients under the age of 16 without the permission of a parent or legal guardian.

© 2017, jay andrews salon & spa