Our Policies – Jay Andrews Salon & Spa Aveda

Confidentiality and Privacy Policy

jay Andrews salon & spa is dedicated to keeping all personal and medical information confidential and well-secured. Special attention and careful draping for privacy, comfort, and relaxation are observed during all body treatment and body massage services.

Child Safety Policy

We welcome children in our salon, however, for safety and insurance reasons, no child under the age of 10 can accompany you while you are having any service as we don’t have facilities or staff to care for children and we cannot assure their safety in the salon environment. We appreciate your understanding and arranging for childcare prior to your visit. Also, we are unable to perform spa treatments on clients under the age of 16 without the permission of a parent or legal guardian.

Gratuity Policy

Our salon accept gratuities in the form of cash or separate check made payable to your stylist. We are unable to add gratuities to your credit or debit card under any circumstances. Prices do not include gratuities (unless noted), and are subject to change without notice.

The salon is not responsible for lost or stolen articles.

Cancellations, Late Arrivals, and Rescheduling Policy

We suggest that you arrive 10 minutes before your appointment. If you are a first time client a guest profile will be completed when you arrive. If you cannot make your appointment, please call 24 hours prior to your scheduled time to avoid any service charges. Cancellations of less than 24 hours will be charged a 50% fee; gift certificates will be reduced to half value. No shows will be charged 100% fee. Late arrivals will not receive an extension of scheduled service times & will be responsible for full service fees.

Gift Certificate Policy

Gift certificates expire 5 years from date of purchase. After 12 months of inactivity a maintenance fee will be charged based on the amount of the initial value. After 3 years of inactivity card is deemed abandoned.

Refund and Exchange Policy

We are unable to offer refunds for services or products. There are no returns or exchanges for makeup as all sales are final per Aveda Policy. If you are unhappy with a service you may have received, please contact the salon within 10 days from the date of your service.

TESTIMONIALS

“I am new to the Cary area coming here for the birth of my grandchild. I had to cancel my appointment with my hairdresser to make it for the birth and was in need of getting my hair colored and cut. I went to Connie, based on my daughter’s recommendation, who is my daughter’s neighbor and also her hairdresser. She treated me like I had been a client for years. She collaborated with me, and my stylist from home, on color. Her judgment was infallible, from covering my gray to adding fabulous highlights. She is amazing and I love my cut and color. I will be in North Carolina for an extended stay and will definitely be going back. I highly recommend Connie!”

Ann L.

“Always friendly staff! Jennifer is well informed on the latest styles and best hair care essentials. I absolutely love my hair care professional.”

Pamela J.

“Connie is fabulous with hair and as a person. You will love what she can do for your hair. Hand massages are another added plus at her salons. Location in Apex, too.”

Lori H.

“My hair so long I knew I could count on the friendly and talented staff here to give me a new style for the right price. I went for a long bob and the work they did was excellent. They offer wine and coffee while you are there, and a hand massage with lotion. They also offer waxing and special occasion hair style services, and cuts for men. Definitely recommend you check them out for your next hair cut. “

Alexandra I.

“I cannot recommend Brianna highly enough. She gave me the best haircut of my life. Even though I couldn’t tell her exactly what I was looking for (other than please breathe life into my long, lifeless hair), she gave me an absolutely incredible cut with layers. She is fantastic and I am so happy that I found her!!!”

Kerry B.

ARE YOU READY TO EXPERIENCE JAY ANDREWS?

Whether you need a maintenance cut & color or a renewing chemical peel,
you owe yourself the gift of relaxation and rejuvenation. Make an appointment today!

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